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App BW-Bank: Forgotten password

Forgotten login details for App BW-Bank · Instructions

App BW-Bank: Forgotten password

Forgotten login details for App BW-Bank · Instructions

What to do if you have forgotten the password for your App BW-Bank: Follow our easy step-by-step instructions.

Before you get started

Before you get started:

Important: Please prepare everything you need for the setup. You will find all the essentials in the following section.
Tip: Start the setup process on your device and keep an eye on the instructions at the same time – preferably with a second device.

Sparkasse card (debit card) – card number

Please have your Sparkasse card (debit card) ready. You will be asked to enter your card number. You will find the number on the back.

Online banking access data

To log in to theApp BW-Bank, you need your online banking access data: login name or identity verification ID and online banking PIN.

Recover password

How to: Recover password in the App BW-Bank

Quick self-help tips

These tips will show you how to solve typical problems quickly – directly and without detours.

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

Before you get started:

Sparkasse card (debit card) – card number

Please have your Sparkasse card (debit card) ready. You will be asked to enter your card number. You will find the number on the back.

Online banking access data

To log in to theApp BW-Bank, you need your online banking access data: login name or identity verification ID and online banking PIN.

Expand all Collapse all

How to: Recover password in the App BW-Bank

Quick self-help tips

These tips will show you how to solve typical problems quickly – directly and without detours.

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

Find Tutorials in English

Do you need help with your online banking? Simply use our clear step-by-step instructions.

View Tutorial

And, good to know:

Setting up the BW pushTAN-App for the first or a repeat time

Setting up pushTAN · Instructions

The BW pushTAN-App allows you to easily and securely authorise online banking transactions. This guide explains how to set up the BW pushTAN-App for the first time or set it up again on a new phone/ tablet and what you’ll need to do so.

Learn more

BW pushTAN-App: Forgotten password

Forgotten login details for pushTAN · Instructions

These instructions explain what to do if you have forgotten the password for the BW pushTAN-App on your iPhone/iPad or an Android end device. Follow our easy step-by-step instructions.

Learn more

Online banking: Forgotten password/PIN

Forgotten login details · Instructions

These instructions explain what to do if you have forgotten your online banking login details (username/login ID or password/PIN), your access has been blocked or if your BW pushTAN-App isn’t working.