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BW pushTAN-App: Forgotten password

Forgotten login details for pushTAN · Instructions

BW pushTAN-App: Forgotten password

Forgotten login details for pushTAN · Instructions

These instructions explain what to do if you have forgotten the password for the BW pushTAN-App on your iPhone/iPad or an Android end device. Follow our easy step-by-step instructions.

Before you get started

Before you get started:

Important: Please prepare everything you need for the setup. You will find all the essentials in the following section. 
Tip: Start the setup process on your device and keep an eye on the instructions at the same time – preferably with a second device.

BW-BankCard plus (debit card) – card number

You will be asked to enter your card number during the process. You will find the number on the back.

Online banking access data

To use pushTAN, you need your online banking credentials from your Sparkasse. Please have the following access data ready:

User name/identity verification ID
Your online banking PIN

You will also need:

To set up the BW pushTAN-App again without online banking:

Activation password and credit card number

If you only use the BW pushTAN-App to approve online card payments, please have your activation password and 16-digit card number ready. The number is located on the front of your card. The activation password can be found in the additional letter you received along with the registration letter for the BW pushTAN-App.

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Before you get started:

BW-BankCard plus (debit card) – card number

You will be asked to enter your card number during the process. You will find the number on the back.

Online banking access data

To use pushTAN, you need your online banking credentials from your Sparkasse. Please have the following access data ready:

User name/identity verification ID
Your online banking PIN

Expand all Collapse all

You will also need:

To set up the BW pushTAN-App again without online banking:

Activation password and credit card number

Expand all Collapse all

Set up the BW pushTAN-App again

How to: Recover your password

If you have forgotten your password for the BW pushTAN-App, you will need to reset the app. Thankfully, the process is simple. Follow the instructions.

Quick self-help tips

These tips will show you how to solve typical problems quickly – directly and without detours.

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

How to: Recover your password

If you have forgotten your password for the BW pushTAN-App, you will need to reset the app. Thankfully, the process is simple. Follow the instructions.

Quick self-help tips

These tips will show you how to solve typical problems quickly – directly and without detours.

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

And, good to know:

Setting up the BW pushTAN-App for the first or a repeat time

Setting up pushTAN · Instructions

The BW pushTAN-App allows you to easily and securely authorise online banking transactions. This guide explains how to set up the BW pushTAN-App for the first time or set it up again on a new phone/ tablet and what you’ll need to do so.

Learn more

App BW-Bank: Forgotten password

Forgotten login details for App BW-Bank · Instructions

What to do if you have forgotten the password for your App BW-Bank: Follow our easy step-by-step instructions.

Learn more

Online banking: Forgotten password/PIN

Forgotten login details · Instructions

These instructions explain what to do if you have forgotten your online banking login details (username/login ID or password/PIN), your access has been blocked or if your BW pushTAN-App isn’t working.