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New smartphone? Setting up the BW-Bank apps on a new device

Setting up the App BW-Bank and pushTAN on a new phone or tablet · Instructions

Die Sparkassen-Apps bei Gerätewechsel einrichten

New smartphone? Setting up the BW-Bank apps on a new device

Setting up the App BW-Bank and pushTAN on a new phone or tablet · Instructions

Got a new iPhone/iPad or Android device and would like to continue using our apps? This guide explains how to set up the BW pushTAN-App and App BW-Bank on a new phone/tablet and what you’ll need to do so.

Before you get started

Before you get started:

Important: Please prepare everything you need for the setup. You will find all the essentials in the following section.
Tip: Start the setup process on your device and keep an eye on the instructions at the same time – preferably with a second device.

BW pushTAN-App

Download the latest version of the app for free – from the Apple App Store or Google Play Store.

App BW-Bank

Download the latest version of the app for free – from the Apple App Store or Google Play Store.

To set up the Sparkasse apps on a new device, you need the access data for your online banking.

You will also need:

To set up the BW pushTAN-App quickly when changing devices:

Bluetooth and camera

Security first: Banking apps must not be automatically transferred to other smartphones. If you have already registered the BW pushTAN-App on your existing smartphone, you can quickly and easily transfer your data to the new smartphone with the “Device change” function.
You also need:

Bluetooth activated on your existing and new smartphone
A working pushTAN connection on your existing and already registered device
A working camera on your existing and already registered device to read the QR code

To set up the BW pushTAN-App again without a functioning old device:

BW-BankCard plus (debit card) – card number

You will be asked to enter your card number when setting up the app again. You should therefore have your BW-BankCard plus (debit card) ready. The number is located on the back.

To set up the BW pushTAN-App again without online banking:

Activation password and credit card number

If you only use the BW pushTAN-App to approve online card payments, please have your activation password and 16-digit card number ready. The number is located on the front of your card. The activation password can be found in the additional letter you received along with the registration letter for the BW pushTAN-App.

Expand all Collapse all

Before you get started:

BW pushTAN-App

Download the latest version of the app for free – from the Apple App Store or Google Play Store.

App BW-Bank

Download the latest version of the app for free – from the Apple App Store or Google Play Store.

To set up the Sparkasse apps on a new device, you need the access data for your online banking.

Expand all Collapse all

You will also need:

To set up the BW pushTAN-App quickly when changing devices:

Bluetooth and camera

Bluetooth activated on your existing and new smartphone
A working pushTAN connection on your existing and already registered device
A working camera on your existing and already registered device to read the QR code

To set up the BW pushTAN-App again without a functioning old device:

BW-BankCard plus (debit card) – card number

You will be asked to enter your card number when setting up the app again. You should therefore have your BW-BankCard plus (debit card) ready. The number is located on the back.

To set up the BW pushTAN-App again without online banking:

Activation password and credit card number

Expand all Collapse all

Set up the App BW-Bank again

How to: Set up the BW pushTAN-App – on a new smartphone or tablet

To set up the BW pushTAN-App on a new device, first install it and then follow the instructions.

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

How to: Set up the BW pushTAN-App – on a new smartphone or tablet

To set up the BW pushTAN-App on a new device, first install it and then follow the instructions.

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

Set up the App Sparkasse

How to: Set up the App BW-Bank – on a new smartphone

If you use the pushTAN as an approval procedure: Please set up the BW pushTAN-App first before setting up the App BW-Bank.

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

How to: Set up the App BW-Bank – on a new smartphone

If you use the pushTAN as an approval procedure: Please set up the BW pushTAN-App first before setting up the App BW-Bank.

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

Find Tutorials in English

Do you need help with your online banking? Simply use our clear step-by-step instructions.

View Tutorial

And, good to know:

Switching from chipTAN to pushTAN

Changing your TAN procedure · Instructions

Ready to switch from chipTAN to pushTAN? If so, simply follow these instructions. Once you’re done, you’ll be able to use pushTAN right away.

chipTAN generator and S-pushTAN app on smartphone

Learn more

Setting up your App BW-Bank with pushTAN

Setting up your App BW-Bank · Instructions

The App BW-Bank allows you to keep an eye on all of your accounts. This guide explains how to set up the App BW-Bank and the BW pushTAN-App.

Finanzstatus in App Sparkasse Smartphone

Learn more

Online banking: Forgotten password/PIN

Forgotten login details · Instructions

These instructions explain what to do if you have forgotten your online banking login details (username/login ID or password/PIN), your access has been blocked or if your BW pushTAN-App isn’t working.