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Setting up the BW pushTAN-App for the first or a repeat time

Setting up pushTAN · Instructions

Setting up the BW pushTAN-App for the first or a repeat time

Setting up pushTAN · Instructions

The BW pushTAN-App allows you to easily and securely authorise online banking transactions. This guide explains how to set up the BW pushTAN-App for the first time or set it up again and what you’ll need to do so.

Before you get started

Before you get started:

Important: Please prepare everything you need for the setup. You will find all the essentials in the following section. 
Tip: Start the setup process on your device and keep an eye on the instructions at the same time – preferably with a second device.

BW pushTAN-App

Download the latest version of the app for free – from the Apple App Store or Google Play Store.

Registration letter for pushTAN

To set up the BW pushTAN-App, you need a pushTAN registration letter. You will receive this separately from the letter containing your access data. If you have not received this letter, please contact your Sparkasse.

Access data

You can use the BW pushTAN-App to approve orders in online banking. That is why you need the access data for your Sparkasse online banking when setting up the BW pushTAN-App. These are:

Login name or identity verification ID
Online banking PIN
For new contracts: Letter containing access data. You will receive this from your Sparkasse.

You will also need:

When setting up the app again:

BW-BankCard plus (Debitkarte) – card number

You will be asked to enter your card number when setting up the app again. You should therefore have your BW-BankCard plus (debit card) at the ready. The number is located on the back.

To set up the BW pushTAN-App again without online banking:

Activation password and credit card number

If you only use the BW pushTAN-App to approve online card payments, please have your activation password and 16-digit card number at the ready. The number is located on the front of your card. The activation password can be found in the additional letter you received along with the registration letter for the BW pushTAN-App.

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Before you get started:

BW pushTAN-App

Download the latest version of the app for free – from the Apple App Store or Google Play Store.

Registration letter for pushTAN

Access data

You can use the BW pushTAN-App to approve orders in online banking. That is why you need the access data for your Sparkasse online banking when setting up the BW pushTAN-App. These are:

Login name or identity verification ID
Online banking PIN
For new contracts: Letter containing access data. You will receive this from your Sparkasse.

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You will also need:

When setting up the app again:

BW-BankCard plus (Debitkarte) – card number

You will be asked to enter your card number when setting up the app again. You should therefore have your BW-BankCard plus (debit card) at the ready. The number is located on the back.

To set up the BW pushTAN-App again without online banking:

Activation password and credit card number

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Set up the BW pushTAN-App for the first time

How to: Set up the BW pushTAN-App for the first time – with registration letter

The following step-by-step instructions show you how to set up the BW pushTAN-App for the first time with a registration letter. You will receive the letter from your Sparkasse.

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

How to: Set up the BW pushTAN-App for the first time – with registration letter

The following step-by-step instructions show you how to set up the BW pushTAN-App for the first time with a registration letter. You will receive the letter from your Sparkasse.

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

Set up the BW pushTAN-App again

How to: Set up the BW pushTAN-App again

If the BW pushTAN-App no longer works on the existing device or you have forgotten your access data for the app, follow the step-by-step instructions below.

Important – before proceeding with the instructions:

Before you get started, you will need to reset the BW pushTAN-App.

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

New smartphone or tablet

Keep using the BW pushTAN-App – even on your iPhone/iPad or Android device. Learn how to set up the BW pushTAN-App on a new device.

To the instructions

How to: Set up the BW pushTAN-App again

If the BW pushTAN-App no longer works on the existing device or you have forgotten your access data for the app, follow the step-by-step instructions below.

Important – before proceeding with the instructions:

Before you get started, you will need to reset the BW pushTAN-App.

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

New smartphone or tablet

Keep using the BW pushTAN-App – even on your iPhone/iPad or Android device. Learn how to set up the BW pushTAN-App on a new device.

To the instructions

Find Tutorials in English

Do you need help with your online banking? Simply use our clear step-by-step instructions.

View Tutorial

And, good to know:

Switching from chipTAN to pushTAN

Changing your TAN procedure · Instructions

Ready to switch from chipTAN to pushTAN? If so, simply follow these instructions. Once you’re done, you’ll be able to use pushTAN right away.

chipTAN generator and S-pushTAN app on smartphone

Learn more

Setting up your App BW-Bank with pushTAN

Setting up your App BW-Bank · Instructions

The App BW-Bank allows you to keep an eye on all of your accounts. This guide explains how to set up the App BW-Bank and the BW pushTAN-App.

Finanzstatus in App Sparkasse Smartphone

Learn more

Online banking: Forgotten password/PIN

Forgotten login details · Instructions

These instructions explain what to do if you have forgotten your online banking login details (username/login ID or password/PIN), your access has been blocked or if your BW pushTAN-App isn’t working.