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Instructions and help

Online banking made easy

Instructions and help

Online banking made easy

  • Online banking guides
  • Step-by-step instructions
  • Information on various topics

Online banking guides

Everything you need to know about online banking from your computer, smart phone or tablet – from making payments to setting up standing orders. What you’ll need: a BW-Bank account, internet access and, optionally, the App BW-Bank for your smartphone. You can authorise your transactions easily and securely with pushTAN or chipTAN.

This page explains how to set up and use these apps. We also have many other guides for everything to do with online banking.

Set up

Set up and login

Setting up apps, getting your login details

Financial status in the App BW-Bank

App BW-Bank · pushTAN

Setting up your App BW-Bank with pushTAN · Instructions

The App BW-Bank allows you to keep an eye on all of your accounts. This guide explains how to set up the BW-Bank and the BW pushTAN app.

Start guide
Set up S-pushTAN on your smartphone

BW pushTAN-App

Setting up the BW pushTAN-App · Instructions

The BW pushTAN-App allows you to easily and securely authorise online banking transactions. This guide explains how to set it up and what you’ll need to do so.

Start guide
Setting up the App BW-Bank and pushTAN on a new phone/tablet

Device change

New smartphone? Setting up the BW-Bank apps on a new device · Instructions

Got a new iPhone/iPad or Android device and would like to continue using our apps? This guide explains how to set up the BW pushTAN-App and App BW-Bank on a new phone/tablet and what you’ll need to do so.

Start guide
Sparkasse banking app on phone and desktop.

Multibanking as part of the online banking function of your Sparkasse

Add accounts and custodial accounts from many banks and Sparkasse banks in the online branch and the BW-Bank app with Multibanking · Instructions

Maintain an overview at all times and make transfers from all linked accounts. Simple, free and secure. Find out here how to add your accounts in Multibanking.

Start guide
Forgotten login details

Forgotten login details

What to do if you have forgotten your password or login details (username/login ID or PIN)

Restore access data in the App BW-Bank

App BW-Bank

App BW-Bank: Forgotten password · Instructions

What to do if you have forgotten your App BW-Bank password – easy step-by-step instructions.

Start guide
Restore access data on PC and smartphone

Online banking

Forgotten online banking PIN (password) or username · Instructions

These instructions explain what to do if you have forgotten your online banking login details (username or online banking PIN).

Start guide
Set up pushTAN on your smartphone

BW pushTAN-App

BW pushTAN-App: Forgotten password · Instructions

These instructions explain what to do if you have forgotten your BW pushTAN-App password (Android and iPhone). Follow our easy step-by-step instructions.

Start guide
Transaction verification procedures

Transaction verification procedures

Help with verification procedures like pushTAN and chipTAN

chipTAN generator and S-pushTAN app on smartphone

BW pushTAN-App

Switching from chipTAN to pushTAN · Instructions

Switching to another TAN procedure is really easy. Ready to switch to pushTAN, our latest verification procedure? If so, simply follow these easy step-by-step instructions.

Start guide

Set up and login

Setting up apps, getting your login details

Setting up your App BW-Bank with pushTAN
Financial status in the App BW-Bank

App BW-Bank · pushTAN

Setting up your App BW-Bank with pushTAN · Instructions

Keep an eye on your accounts and securely approve your orders in online banking. The instructions explain how to set up the App BW-Bank and the BW pushTAN-App step by step.

Start guide
Set up the BW pushTAN-App for the first or again

BW pushTAN-App

Set up the BW pushTAN-App for the first or again · Instructions

You can use the BW pushTAN-App to approve orders in online banking securely and with ease. This is how you can set up the BW pushTAN-App for the first time or again.

Start guide
Set up the Sparkasse apps when changing devices

Device change

New smartphone? Set up the Sparkasse apps when changing devices · Instructions

Keep using the Sparkasse apps – even on your iPhone/iPad or Android device. Learn how to set up the App BW-Bank and the BW pushTAN-App again.

Start guide
Adding accounts of other banks with Multibanking

Multibanking as part of the online banking function of your Sparkasse

Easily add accounts and custody accounts of other banks in the app or internet branch with Multibanking · Instructions

Maintain an overview at all times and make transfers from all linked accounts. Simple, free and secure. Learn how to add your accounts in Multibanking here.

Start guide
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Forgotten login details

What to do if you have forgotten your password or login details (username/login ID or PIN)

App BW-Bank: Forgot password

App BW-Bank

App BW-Bank: Forgot password · Instructions

You have forgotten your password for the App BW-Bank. No problem – follow these step-by-step instructions to reset it with ease and assign a new one.

Start guide
Forgotten online banking PIN (password) or login name
Restore access data on PC and smartphone

Online banking

Forgotten online banking PIN (password) or login name · Instructions

Useful tip – If you have forgotten your access data (login name/identity verification ID or online banking PIN) for Sparkasse online banking or your access is blocked. Even if your BW pushTAN-App does not work.

Start guide
BW pushTAN-App: Forgot password

BW pushTAN-App

BW pushTAN-App: Forgot password · Instructions

Useful tip – if you have forgotten your BW pushTAN-App password for your iPhone/iPad or Android device: Follow our simple step-by-step instructions.

Start guide
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Transaction verification procedures

Transaction verification procedures

Help with verification procedures like pushTAN and chipTAN

Switching from chipTAN to pushTAN

S-pushTAN-App

Switching from chipTAN to pushTAN · Instructions

Now switch to the pushTAN approval procedure – and follow these simple instructions. You can then use the pushTAN procedure immediately.

Start guide
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Wir sind für Sie da:
Service-Telefon0711 124-44005Mo-Fr 8-20 Uhr, Sa 9-14 Uhr
Beratungstermin vereinbaren
Nachricht schreiben
Filialen und Öffnungszeiten
Online-Beratung
Ihre Kontaktmöglichkeiten im Überblick

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